Landlords' FAQ's

We have a no tolerance rent arrears policy.

At Wolfbrook Property Management we pride ourselves in our careful tenant qualification and screening processes. Applications are approved ONLY on the grounds that we are confident that the rent will be paid on time. However a minority of tenants still get behind in their rent, despite all of our tenant screening procedures.

We have sophisticated systems in place to minimise arrears including phone, SMS, email and letter-based reminders along with the use of a direct debit payment facility for tenants to further automate the rent payment process.

The tenants must pay the equivalent of four weeks’ rent as bond when they move into the property.

The bond money is to be used to cover any damages, cleaning, outstanding rent and/or water accounts at the end of the tenancy.

Our bonds are held with Tenancy Sevices. 

Our periodic inspections occur every 90 days, and owners are welcome to come along to each inspection if they wish.

We will provide the owner with a detailed condition report, a schedule of recommended routine maintenance and photographs after each inspection.

At the end of each tenancy we will inspect the property and ensure that the tenant leaves the property in its original condition (fair wear and tear excepted). We also advise the owner of any maintenance or renovation work that may be required.

Owning an investment property should be a rewarding experience with an uninterrupted cash flow and your property adequately cared for. Unfortunately, sometimes tenants let you down or unexpected events occur. Landlord insurance is designed to cover some if not all of the losses that can be incurred.

It is important to review any landlord insurance policy to ensure that the coverage provided is what is required, as not all insurance policies are the same.

Yes. Unless you instruct otherwise, all tenancy applicants – once interviewed and reference checked by us – will be presented to you for approval before any tenancy documentation is entered into.

Yes you can. We’ve teamed up with one of the best real estate sales companies in our market area to sell your property. For information on how we can help you sell your property, call or email us.

The simple answer is, it depends. If a property is bought to Wolfbrook Property Management as a furnished property, we advise the owner of the current demand for furnished properties. If demand is low, we may recommend that the property be advertised as the ‘option of unfurnished’ to avoid vacancy.

We understand that lawns and gardens are an expensive asset and are difficult to ‘bring back’ once neglected.

We take extensive photographs at the start of a tenancy and at each inspection. These are checked against the previous inspection to ensure that there has been no deterioration.

We also carry out monthly drive by inspections, ensuring that the property is being maintained in between the regular inspections.

If the tenant is not maintaining the property then we will issue breach notices, follow through with a termination notice and court eviction if required, all at the owner’s discretion of course.

Investments are never risk free. However, we have developed cutting edge property management systems and procedures that ensure effective letting and management to maximise your investment returns. We believe that our systems and procedures will heavily reduce your risk.